I am a new dealer for Little Jimmy’s Italian Ice and worked my first event on June 27th & 28th of 2009. I wanted to let you know how pleased I am with your product, service, and most importantly, our customer satisfaction. The event I worked was in Nashville, TN where most people are not familiar with Italian Ice, but we still served over 800 customers even though the weather was not favorable.
I was amazed at how many people we had who previously lived on the East Coast who were familiar with both New Jersey Ice and Little Jimmy’s quality products. We had another Italian Ice competitor about 45 yards from us in this event, and we had customers who bought from both of us. I received several unsolicited comments that our product was far superior to the product served by our competitor. (Repicci’s – A Franchised Product manufactured in TN) We had 2 vendors who walked all the way back to our booth in the hot sun after purchasing our competitor’s product. They asked us to throw their purchase from our competitor in our trash, and placed a replacement order with us. That blew my mind!
I had fun with our customers and would always ask them to taste the product to see if they liked it before leaving our booth. All responses were overwhelmingly positive that produced huge smiles. I usually asked them if they liked it as well as ice cream, and without exception the response I received was: “Better!” I was also amazed over how many requests I had for Chocolate that I had not included in my initial order. I could not be more pleased with the superior quality of your product.
We had numerous repeat sales, especially from other vendors working the show. This allowed us to outsell the competition by a minimum of 4 to 1. Most of the time our competitor’s booth was completely empty while we still had people lined up.
Quality does matter, and our experience proves people will line up for high quality foods! Thanks for such a great product and for doing such a great job!